Returns & Refunds
Your safety is our priority. We have strict protocols for medical returns to ensure the integrity of our supply chain.
Unopened Medication
Can be returned within 7 days of delivery if the seal is intact.
Damaged Items
Must be reported within 24 hours of delivery with photographic evidence.
Opened Items
For health and safety reasons, we cannot accept returns of opened medical items.
The Refund Process
Initiate Request
Go to your order history and select 'Return Item' next to the product.
Inspection
Our medical team will review the request and images within 24 hours.
Instant Refund
Once approved, the amount is credited back to your original payment method.
Zero-Hassle Policy
We understand that mistakes happen. If you accidentally ordered the wrong OTC medication, our support team will help you swap it before shipping or facilitate a return if it arrives sealed.
Typical Refund Time: 3-5 Days